Here the customer will find the form.

Here the customer will find the form.

Link for returns and exchanges.

https://www.panamahatmall.com/en/returns-exchanges.html

Questions? click here.

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    • When will I receive my refund?

      If you have filled out our RMA form and it has been approved. Your refund will be processed within 10 business days of receiving the returned item(s). Questions? Contact us, click here

    • Will I receive the same product that I see in the photo?

      The products advertised in Panamahatmall.com are handmade and unique. We will respect the basic and most important features. In case there is a small modification you will be informed by means of customer service. Questions? Contact us, click here

    • What address do I send my return parcel to?

      If you have filled out our RMA form and it has been approved, we will send you the address to where you need to send your parcel. Please note that the original postage costs will not be reimbursed, nor will return postage costs, unless the item(s) ...

    • When will I receive my order?

      Usually within 7 business days (depending on the shipping method chosen). Saturdays, Sundays, and observed holidays are not considered business days. If you want to check our estimated delivery chart please click here. 

    • Will my parcel be charged customs and import charges?

      As we ship orders all around the world, it is not possible for us to know the import policies of each country. If your country charges taxes, in the majority of cases, the costs are very small. Questions? Contact us, click here