What address do I send my return parcel to?
If you have filled out our RMA form and it has been approved, we will send you the address to where you need to send your parcel.
Please note that the original postage costs will not be reimbursed, nor will return postage costs, unless the item(s) are faulty or not what was ordered. In this instance, postage will be incurred by our company.
Please contact customer service to organize for prepaid postage.
We encourage you to return your parcel via registered or traceable postal services, as all returned parcels remain the responsibility of the buyer until received by our company.
Questions? Contact us, click here
Will my parcel be charged customs and import charges?
As we ship orders all around the world, it is not possible for us to know the import policies of each country. If your country charges taxes, in the majority of cases, the costs are very small. Questions? Contact us, click here
Can I change my email address into another one?
You can change the registered e-mail in your account once your are logged in. Go to the ¨My Account¨ option and then at the bottom of the page go to ¨Edit Account¨. Enter ¨Edit Account¨ and update the necessary information or contact customer service ...
Do you ship to my country?
We send orders to most countries that are within the Universal Postal Union. Questions? Contact us, click here
Is it safe to order online?
Yes, Panamahatmall.com, just like many other World Wide Web sites, uses a secure server to process our customers personal data. In simple words, the moment you send us your information, it gets codified. Therefore, if someone were to intercept the ...
Is my privacy and personal information secure on your site?
The information that Panamahatmall.com requests is only for interaction with the customer. Panamahatmall.com does not share any information with other companies as part of advertising. Panamahatmall.com, just like many other World Wide Web sites, ...