If you're not completely satisfied with the quality, fit or size of any item, you can return or exchange it within 10 days of receipt.
Please note the following guidelines:
- All our hats are handmade and therefore unique for each client. We can only offer refunds when the hat you received is: (1) damaged or (2) a different model from what you had ordered. For any problems with size and for all other reasons you can request an exchange that will be processed promptly.
- Return or exchange of any item must be completed within 10 days of receipt.
- Any item returned for a refund or exchange must be in brand new condition, identical to the condition we shipped it to you.
- Before returning any item, please fill out our Return/Exchange form for a Return Merchandise Authorization (RMA).
- Items which are returned to us without our approval or a RMA number, will not be accepted.
- Please carefully repack your order and ship back to PanamaHatMall via a carrier that provides tracking information so that we can verify shipping and delivery
- We are not responsible for damage caused to a returned or exchanged hat due to improper return packaging.
- Shipping charges are non-refundable unless the return/exchange is the result of our error.
- For exchanges that are not the result of our error, buyer must pay re-shipping costs.
- Once your return is received and inspected by our fulfillment center (usually within 3 business days of receipt), your replacement/refund will be processed.
- Please note that depending on your credit card company, it may take an additional 3-4 weeks after your credit is applied for it to post to your account.