Who pays for customs costs?
When you receive your order, customs or Postal Office personnel will inform you of the costs, if applicable, and the way to get your package released from customs.
We encourage you to contact the Customs office in your country to find out how these procedures work.
Questions? Contact us, click here
Will my parcel be charged customs and import charges?
As we ship orders all around the world, it is not possible for us to know the import policies of each country. If your country charges taxes, in the majority of cases, the costs are very small. Questions? Contact us, click here
What address do I send my return parcel to?
If you have filled out our RMA form and it has been approved, we will send you the address to where you need to send your parcel. Please note that the original postage costs will not be reimbursed, nor will return postage costs, unless the item(s) ...
What´s your return and exchange policy?
If you're not completely satisfied with the quality, fit or size of any item, you can return or exchange it within 10 days of receipt. Please note the following guidelines: All our hats are handmade and therefore unique for each client. We can only ...