Will my parcel be charged customs and import charges?
As we ship orders all around the world, it is not possible for us to know the import policies of each country. If your country charges taxes, in the majority of cases, the costs are very small.
Questions? Contact us, click here
Who pays for customs costs?
When you receive your order, customs or Postal Office personnel will inform you of the costs, if applicable, and the way to get your package released from customs. We encourage you to contact the Customs office in your country to find out how these ...
What address do I send my return parcel to?
If you have filled out our RMA form and it has been approved, we will send you the address to where you need to send your parcel. Please note that the original postage costs will not be reimbursed, nor will return postage costs, unless the item(s) ...
When will I receive my refund?
If you have filled out our RMA form and it has been approved. Your refund will be processed within 10 business days of receiving the returned item(s). Questions? Contact us, click here
Will I receive the same product that I see in the photo?
The products advertised in Panamahatmall.com are handmade and unique. We will respect the basic and most important features. In case there is a small modification you will be informed by means of customer service. Questions? Contact us, click here
Here the customer will find the form.
Link for returns and exchanges. https://www.panamahatmall.com/en/returns-exchanges.html Questions? click here.